Terms & Conditions


  • The web site - http://www.galotas.com (refers to the "WEB SITE" hereafter) is a platform for its visitor to purchase ticket online only. All the terms and conditions stipulated here are applicable to online ticket purchase activities performed on the WEB SITE.
  • All prices quoted are in Malaysia Ringgit and are inclusive of 6% GST. Prices are subject to change without prior notice.
  • Payment made does not guarantee success of issuance of ticket(s) purchased. A confirmation email with ticket details and security code for ticket redemption will be sent via email once the payment has been accepted/processed by respective party.
  • The email will be sent to the given email address and the ticket voucher will be enclosed as pdf document together in the email.


  • GST will be implemented in Malaysia effective 1st April 2015 at the rate of 6%. It will replace the existing sales tax and service tax.
  • Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).


  • Payment can be made online. We accept major credit cards and online bank transfer from selected financial institutions only.
  • For payment made through online bank transfer (via FPX), we engage iPay88 as the payment gateway.
  • For payment made through credit card, the purchaser is required to enter the credit card number, card expiration date and CVV in the page provided during checkout process.


  • No partial redemption is allowed.
  • In the event of ticket loss, the ticket provider shall or shall not grant redemption to the customer with the provision that the customer can present proof of ticket purchase. However, such provision is subject to the final approval by and at sole discretion of the ticket provider.
  • Ticket redemption period will be stated and fixed in accordance with the ticket provider. It will be specified under the applicable rules; if any, in the respective ticket sale page on this WEB SITE.
  • Entrance ticket must be redeemed on the visit date. The ticket can only be redeemed after 2 days from the purchased confirmation date. The ticket redemption validity period is 30 days following after the 2 days from the online purchase confirmation date.

Refund / Cancellation

  • No refund / cancellation is allowed for any expired / unutilised ticket voucher.
  • No cancellation will be entertained upon confirmation of purchase.


  • The WEB SITE shall not be responsible or liable for any damages (whether direct, indirect, special, or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances;
  • The WEB SITE is not being available.
  • The email address is incorrect.
  • Refusal from you (should such situation occur, the purchase is considered delivery and no refunds will be made).
  • During non-banking day.
  • Any access, use or inability to access or use this WEB SITE and/or any other website linked to this WEB SITE.
  • Any failure, delays in transmission, interruption, errors, omission, or breakdown of any equipment, system, server software or terminal of services of the ticket provider or of the payment gateway.
  • Attack or interference by any computer virus, corruption, worms or by any person.
  • Improper use or unauthorised use of this WEB SITE; your username and password or any other of your security codes.
  • The taking and compliance of any of your requests or instructions via this WEB SITE or any affiliate websites.
  • Any inaccuracies, errors, defects, of any content of this WEB SITE or other website linked to this WEB SITE.
  • Any operational malfunction or defect of your computer terminal, system or software used in accessing this WEB SITE.
  • The destruction or alteration of you request, data, or information transmitted by you to this WEB SITE and its affiliate websites.
  • Natural disaster, violence, warlike situations and/or reasons beyond our control.